Returns and Refunds Policy

Last Updated: December 2024

Overview

At Presentuniquegif, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the terms and conditions for returning items and requesting refunds. We stand behind the quality of our work and are committed to resolving any issues you may encounter.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us before making a purchase.

Gift Wrapping Services

Due to the custom nature of our gift wrapping services:

• Non-Refundable: Gift wrapping services are non-refundable once completed, as they are custom services tailored to your specific requirements.
• Satisfaction Guarantee: If you are not satisfied with the wrapping, please contact us within 24 hours of receipt. We will work with you to resolve any issues or concerns, which may include re-wrapping the gift at no additional cost.
• Issue Resolution: We will work with you to resolve any issues or concerns. Our goal is to ensure your complete satisfaction with our services.
• Cancellation Policy: Cancellations must be made at least 48 hours before the scheduled wrapping date to receive a full refund. Cancellations made less than 48 hours before the scheduled date may be subject to a cancellation fee of up to 50% of the service cost.
• Rescheduling: You may reschedule your wrapping appointment at no additional cost, provided you give us at least 24 hours' notice.

Custom Handmade Gifts

For custom handmade gifts:

• Made to Order: Custom items are made to order and are generally non-refundable, as they are created specifically for you based on your specifications.
• Defects and Errors: If there is a defect or error on our part, we will replace or refund the item at no cost to you. Please contact us immediately with photos and details of the issue.
• Cancellation Window: You may cancel a custom order within 24 hours of placing it, before production begins, for a full refund. After this period, cancellation may not be possible or may be subject to fees.
• Production Cancellation: Once production has started, cancellations may be subject to a cancellation fee based on the materials used and work completed. The fee will be calculated and communicated to you before processing the cancellation.
• Design Changes: Minor design changes may be possible during the initial stages of production, but may result in additional fees or extended completion times.
• Quality Inspection: All custom items undergo quality inspection before shipping. If an item does not meet our quality standards, we will remake it at no additional cost.

Standard Products

For standard products (if applicable):

• Return Window: Items must be returned within 14 days of receipt. The return period begins on the day you receive the item.
• Condition Requirements: Items must be in original, unused condition with all packaging intact. Items that have been used, damaged, or altered cannot be returned.
• Return Shipping: You are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method and retaining proof of shipment.
• Refund Processing: Refunds will be processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
• Restocking Fee: Some items may be subject to a restocking fee of up to 15% of the purchase price. This will be clearly stated at the time of purchase if applicable.

Defective or Damaged Items

If you receive a defective or damaged item:

• Immediate Contact: Contact us immediately with photos of the damage or defect. Please include your order number and a detailed description of the issue.
• Replacement or Refund: We will arrange for a replacement or full refund at no cost to you. You may choose between a replacement item or a full refund.
• Return Shipping: We will cover all return shipping costs for defective or damaged items. We will provide you with a prepaid return shipping label.
• Inspection: We may request that you return the item for inspection. Once we confirm the defect or damage, we will process your replacement or refund immediately.
• Quality Assurance: All items are inspected before shipping. If an item arrives damaged due to shipping, we will work with the shipping carrier to resolve the issue.

How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Contact us at info@presentuniquegif.cv or call +1 (234) 567-890 to initiate the return process.
2. Provide Information: Provide your order number and reason for return. Please include photos if the item is defective or damaged.
3. Receive Authorization: We will provide you with return instructions and authorization. Do not return items without authorization, as unauthorized returns may not be processed.
4. Package Securely: Package the item securely in its original packaging, if possible. Include all original accessories, documentation, and packaging materials.
5. Ship the Item: Ship the item to the provided address using a trackable shipping method. Retain proof of shipment until your refund is processed.
6. Confirmation: Once we receive and inspect the returned item, we will send you a confirmation email and process your refund or replacement.

Refund Processing

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we receive and process your return.

Please note:

• Refunds may take additional time to appear in your account depending on your bank or credit card company
• We cannot refund to a different payment method than the one used for the original purchase
• If you paid with a gift card or store credit, the refund will be issued as store credit
• Partial refunds may be issued if the returned item is not in its original condition or is missing components

Non-Refundable Items

The following items are non-refundable:

• Completed Services: Completed gift wrapping services, as they are custom services that cannot be resold
• Personalized Items: Custom handmade gifts that have been personalized with names, dates, or other custom details
• Used or Damaged Items: Items that have been used, damaged by the customer, or altered in any way
• Digital Products: Digital products or services, including downloadable content or virtual consultations
• Final Sale Items: Items marked as "final sale" or "non-refundable" at the time of purchase
• Perishable Items: Perishable items or items with expiration dates that have passed

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item and allows us to maintain accurate inventory records.

If you need assistance selecting a replacement item, our customer service team is happy to help. We can provide recommendations based on your preferences and needs.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement to confirm the refund has been processed
• Contact your bank or credit card company, as it may take some time before your refund is officially posted
• Contact us if more than 10 business days have passed since we confirmed your return

If you have checked all of the above and still have not received your refund, please contact us immediately so we can investigate the issue.

Contact Us

If you have questions about returns or refunds, need assistance with the return process, or have concerns about a purchase, please contact us:

Email: info@presentuniquegif.cv
Phone: +1 (234) 567-890
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Address: [Your Business Address]

We aim to respond to all return and refund inquiries within 24 hours during business days. For urgent matters, please call us directly.

Changes to This Policy

We reserve the right to modify this Returns and Refunds Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to customers via email or through a notice on our website homepage.

Your continued use of our services after such modifications constitutes your acceptance of the modified policy. If you do not agree to the modified policy, you should not make additional purchases from us.

Dispute Resolution

If you are not satisfied with the resolution of a return or refund request, please contact us to discuss the matter further. We are committed to finding a fair resolution to any disputes. If we are unable to resolve the dispute to your satisfaction, you may have additional rights under consumer protection laws in your jurisdiction.